Frequently Asked Questions

If my property is not near any Best Option Restoration location, how long will it take for you to arrive?

Typically, it takes about 1-2 hours for Best Option Restoration to arrive on-site, as long as the location is within 50 miles of a Best Option Restoration location in North America. However, response times may vary depending on various factors such as traffic, accessibility, government restrictions, and the severity of the damage. In some cases, Best Option Restoration can gain access to blocked areas through our strong relationships with companies whose operations are crucial to the community's recovery.

Does Best Option Restoration perform all onsite services, or do you subcontract some services?

Most services are performed by Best Option Restoration technicians. This allows us to maintain greater control over the quality and consistency of our services. However, there may be exceptions for major construction trades, specialty trades, engineering firms, environmental testing firms, and manual labor sources. The size, scope, and location of a project determines how much work we can self-perform. Additionally, we maintain strong relationships with major national subcontractors and suppliers for quality service and volume discounts.

What are the average costs associated with water damage restoration?

The cost of restoring water damage can vary significantly depending on the extent of the damage. In many cases, the damage is covered, or partially covered, by your insurance policy.

What exactly is water damage restoration?

Water damage restoration is a professional process of removing water from a building or residence, drying and cleaning the affected structure and/or contents, and restoring it to its pre-damage state. The process is typically carried out by certified technicians using specialized equipment and techniques.

Will my insurance cover water damage to my home?

Most homeowner's insurance policies do offer some level of coverage for water damage, but it's important to contact your agent to learn more about your specific policy. The source of the water damage is also important, as some types of damage may require special insurance through programs like the National Flood Insurance Program.

Can wet furniture be restored?

The extent of damage and construction of the furniture determines if it can be restored. Our technicians need to dry the furniture before assessing the damage. If any items need to be discarded, a customer release form will be signed, and unsalvageable furniture will be documented. Best Option Restoration is able to save many damaged items through our content restoration services

What is the definition of mold?

Mold is a type of fungus that decomposes organic matter, such as wood and drywall. It is essential for the ecosystem, but when it accumulates in a building, it can be hazardous to your health, and cause serious structural damage. Mold generates microscopic spores as part of its life cycle, which move through the air both indoors and outdoors.

What can I do to prevent mold growth in my house?

To prevent mold growth, it is essential to keep the humidity level of your house between 40% and 60%, use an air conditioner and/or dehumidifier during humid months and damp spaces such as basements, and always use exhaust fans in bathrooms and kitchens, along with dryer vents outside your home. Lastly, if there are leaks in your roof, walls, or plumbing, it is important to repair them promptly.

How long will it take to restore my property after fire and smoke damage?

Due to various factors involved in fire and smoke restoration services, it is hard to give an exact timeline for complete restoration. The Best Option Restoration Technician can provide you with an estimate of the projected dates and phases of your restoration project.

Who is responsible for paying for fire and smoke restoration services?

Most fire and smoke damage repairs are covered by your homeowner's insurance. Best Option Restoration can help you figure out what is covered by your policy and will help you file the insurance claim. Anything that is not covered by your policy is your responsibility, including any deductables. 

Will air duct cleaning cause any disruptions to my business?

Best Option Restoration will work with you to schedule the cleaning at a time that is convenient for your business, such as during non-business hours. Depending on the magnitude of the job, we can have your business up and running by the next business day.

How to Start a Water Restoration Company?

Starting a water restoration company requires careful planning and execution. Here are some key steps to help you get started:

Research and Planning: Begin by conducting thorough research on the water restoration industry. Understand local regulations, competition, and market demand. Identify your target market and niche within the industry.

Develop a Business Plan: Create a comprehensive business plan that outlines your company's mission, goals, services offered, pricing structure, marketing strategies, and financial projections. This plan will serve as a roadmap for your business's success.

Legal Requirements: Register your water restoration company as a legal entity and obtain the necessary permits and licenses. Consult with a lawyer or business advisor to ensure compliance with local laws and regulations.

Insurance and Bonding: Obtain appropriate insurance coverage to protect your business, employees, and clients. Consider liability insurance, workers' compensation insurance, and bonding to build trust with customers.

Build a Professional Team: Assemble a skilled and experienced team capable of handling water restoration projects. Recruit certified technicians and train them in industry best practices, including water extraction, drying techniques, mold remediation, and structural repairs.

Equipment and Supplies: Invest in high-quality water restoration equipment, including water extraction pumps, dehumidifiers, air movers, moisture meters, and protective gear.

Establish Relationships: Network and build relationships with local insurance companies, property managers, and other relevant industry professionals. Attend industry conferences, join trade associations, and participate in community events to increase your visibility.

Marketing and Advertising: Develop a strong online presence by creating a professional website, optimizing it for search engines, and utilizing social media platforms. Implement targeted marketing strategies, such as direct mail campaigns, referral programs, and online advertising, to attract customers.

Provide Exceptional Service: Focus on delivering exceptional customer service and exceeding client expectations. Promptly respond to inquiries, provide accurate estimates, and ensure efficient project execution. Positive customer experiences will lead to referrals and repeat business.

Continuous Learning: Stay updated with industry trends, technological advancements, and best practices in water restoration. Invest in ongoing training for yourself and your team to maintain a competitive edge.

Starting a water restoration company requires dedication, hard work, and a commitment to quality service. By following these steps and adapting to market demands, you can establish a successful water restoration business.

Is water damage restoration a good business?

Firstly, water damage incidents are common and can occur due to various reasons such as floods, plumbing issues, or natural disasters, ensuring a consistent demand for restoration services. Additionally, insurance coverage often helps cover the costs, making it easier for customers to afford professional restoration assistance. However, the industry can be competitive, so establishing a strong reputation, providing high-quality services, and staying up-to-date with the latest technologies and techniques are essential for success in this business.

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  • Certified IICRC & IRI Technicians
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Frequently Asked Questions